Cancellations and Refunds Policy

Last updated: November 2025

Overview

At PredIntel™, we strive to provide the best decision intelligence and predictive guidance experience across our specialized services. This Cancellations and Refunds Policy outlines our approach to refund requests for our core services: Decision Intelligence (DI), Career Outcome Intelligence, Hiring Intelligence (Early Access), and related offerings.

Service-Specific Refund Policies

Decision Intelligence (DI) - One Question Service

Our flagship per-question service provides comprehensive decision-making guidance reports. Refund considerations:

• Successful Report Generation: Generally non-refundable once the report is generated and delivered
• Technical Failures: Full refund if report generation fails due to system errors
• Delivery Issues: Full refund if report cannot be accessed or downloaded within the available period
• Data Entry Errors: Refund considered if incorrect birth data was caused by platform technical issues
• First-Time Users: Refund within 24 hours if dissatisfied with report quality (one-time courtesy)

Career Outcome Intelligence Service

Our career prediction service provides interview outcome and job transition guidance. Refund policy:

Eligible for Refund:

• Technical Failures: Full refund if report generation fails due to system errors
• Delivery Issues: Full refund if report cannot be accessed or downloaded
• Billing Errors: Full refund for duplicate charges or incorrect amounts
• Platform Bugs: Refund if technical issues prevented accurate input collection

NOT Eligible for Refund:

• Prediction Outcomes: No refund if interview outcome differs from prediction
• Timing Variations: No refund if offer timing or decision dates vary from estimates
• Disagreement with Analysis: No refund for disagreeing with success factors or guidance
• User Input Errors: No refund if incorrect interview date or details were provided by user
• Changed Circumstances: No refund if interview was cancelled or job offer changed after report purchase

Hiring Intelligence (Early Access) - Coming Soon

Refund terms for Hiring Intelligence services will be established upon official launch. During early access:

• Early Access Period: Extended refund consideration for service quality issues
• Technical Issues: Full refund for system failures or incomplete assessments
• Hiring Outcomes: No refunds based on whether candidates were hired or performed well
• Assessment Disagreement: No refunds for disagreeing with candidate fit scores

Subscription Cancellations (Legacy Services)

Note: The following applies to legacy subscription-based services, if applicable to your account.

How to Cancel

You can cancel your subscription at any time through your account settings. To cancel:

• Log in to your PredIntel™ account
• Navigate to Account → Subscription
• Click "Cancel Subscription"
• Confirm your cancellation

What Happens After Cancellation

Upon cancellation:

• You will retain access to premium features until the end of your current billing period
• No further charges will be made to your account
• Your account will automatically downgrade to the Free plan at the end of the billing cycle
• Your profiles and chat history will be preserved

General Refund Policy

Core Service Refunds

We offer refunds for our core services under the following circumstances:

• Technical Issues: Service disruptions that prevented you from accessing or using our services
• Billing Errors: Incorrect charges, duplicate transactions, or unauthorized payments
• Delivery Failures: Reports or guidance not delivered due to system errors
• First-Time Service Users: Within specified timeframes if dissatisfied with service quality

Legacy Subscription Refunds

For legacy subscription-based services, we offer refunds on a case-by-case basis under these circumstances:

• Technical Issues: Service disruptions that prevented you from using PredIntel™
• Billing Errors: Incorrect charges or multiple charges
• First-Time Subscribers: Within 7 days of your first subscription purchase

Message Pack Refunds (Legacy)

One-time message pack purchases are generally non-refundable once delivered to your account. However, we may consider refunds if:

• The messages were not successfully added to your account
• There was a technical error during the purchase process
• You were charged incorrectly

Premium PDF Refunds

Premium PDF purchases (Birth Charts, Matchmaking Reports) are non-refundable once generated and delivered, as these are custom-generated digital products. Exceptions may be made for:

• Incorrect birth data entered due to technical issues on our platform
• Failed PDF generation or delivery
• Technical errors preventing download during the available period

How to Request a Refund

To request a refund, please follow these steps:

1. Contact our support team at support@predintel.zohodesk.in
2. Use a clear subject line: "Refund Request - [Service] - [Order ID]"
3. Include required information (see below)
4. Submit your request within the applicable timeframe for your service
5. Our team will review and respond within 3-5 business days

Required Information by Service

For DI (Decision Intelligence) Refunds:

• Order ID from your DI report purchase
• Razorpay Transaction ID
• Registered email address
• Specific reason for refund request
• Screenshots of any technical issues (if applicable)

For Career Outcome Refunds:

• Order ID from your Career Outcome report purchase
• Razorpay Transaction ID
• Registered email address
• Specific technical issue description
• Screenshots or evidence of service failure

For Hiring Intelligence Refunds:

• Assessment/Batch ID
• Order/Transaction ID
• Registered email address
• Detailed description of technical issues
• Evidence of service failure

For Legacy Service Refunds:

• Subscription ID or Transaction ID
• Razorpay Order ID
• Registered email address
• Detailed reason for your refund request

Refund Processing

Timeline

Once your refund is approved:

• Review: 3-5 business days for request review
• Processing: 5-7 business days for refund initiation
• Bank Transfer: 5-10 business days for the amount to reflect in your account (varies by bank)

Refund Method

Refunds will be processed through the same payment method used for the original purchase. The refunded amount will be credited to:

• Credit/Debit Cards: Same card used for payment
• UPI: Same UPI ID used for payment
• Net Banking: Same bank account

Non-Refundable Items

The following are generally not eligible for refunds:

Core Services

• DI Reports: Successfully generated and delivered reports with correct birth data
• Career Outcome Reports: Successfully delivered reports with accurate input data
• Hiring Intelligence Assessments: Completed candidate assessments with accurate input
• Premium PDFs: Successfully delivered reports with accurate input data

Outcome-Based Refusals

• Prediction Accuracy: No refunds because predictions didn't match actual outcomes
• Interview Results: No refunds because you didn't get the job or offer timing differed
• Candidate Performance: No refunds because hired candidates didn't perform as assessed
• Timing Variances: No refunds because timing windows or dates were not exact
• Disagreement with Analysis: No refunds for disagreeing with interpretations or guidance

User-Related Issues

• Incorrect birth data or information provided by user
• Dissatisfaction with guidance style or interpretation approach
• Change of mind after report generation or service delivery
• User error in plan selection or service choice
• Changed circumstances after purchase (interview cancelled, job offer withdrawn, etc.)

Legacy Services

• Subscriptions after the 7-day window for first-time subscribers
• Used message credits or consumed services
• Subscription renewals (cancellation prevents future charges)
• Purchases made due to user error in plan selection (downgrades available)

Account Downgrades

If you wish to switch to a lower-tier plan instead of canceling:

• The change will take effect at the end of your current billing period
• You will be charged the lower amount for subsequent billing cycles
• No refund will be provided for the price difference in the current period
• Message limits will adjust according to the new plan

Chargebacks and Disputes

Free Trial and Promotional Offers

Special terms may apply to promotional subscriptions or trials:

• Free trials can be canceled anytime before the trial period ends
• No charges will occur if canceled during the trial
• Promotional discounts are non-refundable
• Refund policies apply to the amount actually paid, not the original price

Service Disruptions

In the event of extended service disruptions or outages:

• We will extend your subscription period to compensate for lost time
• Significant outages may qualify for partial refunds
• We will communicate any such issues via email and in-app notifications

Changes to This Policy

We reserve the right to modify this Cancellations and Refunds Policy at any time. Changes will be effective immediately upon posting to this page. We will notify users of significant changes via email.

Contact Us

For questions about cancellations, refunds, or this policy, please contact:

Early Access Considerations

Consumer Rights

This policy does not affect your statutory rights as a consumer. If you are a consumer in India or another jurisdiction with specific consumer protection laws, you may have additional rights beyond those outlined in this policy.

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